Return & Refund Policy

At Arivon Apparel, we design clothing that blends comfort, elegance, and modern aesthetics. Your satisfaction is extremely important to us, and we aim to provide a smooth, transparent, and fair return process.

1. General Return Policy

We accept returns within 15 days from the date of delivery. This timeframe ensures that all items remain in their original condition while allowing customers enough time to evaluate their purchase.

To be eligible:

  • Items must be unworn, unwashed, and unused
  • All tags and labels must remain attached
  • No visible signs of wear, stains, or odor
  • Original packaging must be intact

2. Quality Assurance

Each item is carefully inspected before shipping. Our collections—ranging from breathable Lyocell tops to structured skirts and relaxed wide-leg trousers—are crafted with attention to detail and material quality.

If you believe your item has a manufacturing defect, please contact us with clear photos and your order number.

3. Non-Returnable Items

  • Final sale or promotional clearance items
  • Customized or made-to-order garments
  • Items that have been worn, altered, or damaged
  • Items returned without authorization

4. Return Process

To initiate a return:

  • Email us at suppor@arivonapparel.com
  • Include your order number and reason for return
  • Wait for confirmation and return instructions

Unauthorized returns may not be accepted.

5. Refund Policy

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Processing time: 5–10 business days
  • Shipping fees are non-refundable unless the return is due to our error

Depending on your bank or payment provider, additional processing time may apply.

6. Exchanges

We offer exchanges for:

  • Size adjustments
  • Defective or damaged items
  • Incorrect products received

Exchange requests are subject to stock availability.

7. Shipping Responsibility

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using trackable shipping services.

We are not responsible for lost or delayed return shipments.

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your credit card company
  • Reach out to your bank for processing status

9. Policy Updates

We reserve the right to update this Return Policy at any time to reflect operational or legal changes. Updated policies will be published on this page.

10. Contact Us

Email: suppor@arivonapparel.com

We are here to assist you with any questions regarding your purchase.