Frequently Asked Questions
Find answers to the most common questions about Arivon Apparel.
Orders & Payments
How do I place an order?
Simply browse our collection, select your preferred items, choose size and quantity, and proceed to checkout.
What payment methods do you accept?
We accept major credit cards, debit cards, and secure online payment methods.
Can I change or cancel my order?
You may request changes or cancellations within 12 hours after placing your order.
Why was my payment declined?
This may be due to insufficient funds, incorrect details, or bank security restrictions.
Will I receive an order confirmation?
Yes, you will receive a confirmation email immediately after placing your order.
Shipping & Delivery
How long does shipping take?
Processing takes 1–3 days, and delivery usually takes 5–12 business days.
Do you ship internationally?
Yes, we ship worldwide to most countries.
How can I track my order?
You will receive a tracking number via email once your order has shipped.
What if my package is delayed?
Delays may occur due to customs or logistics issues. Please contact us for assistance.
Do I need to pay customs duties?
Customs fees depend on your country and are the responsibility of the customer.
Products & Sizing
How do I choose the right size?
Please refer to our size guide on each product page.
Are your fabrics sustainable?
We use materials like lyocell that are known for their eco-friendly properties.
Will the colors look the same as online?
We strive for accuracy, but slight variations may occur due to screen settings.
Are your items true to size?
Most items are true to size, but we recommend checking the product description.
Returns & Support
What is your return policy?
We accept returns within a specified period if items are unused and in original condition.
How do I request a return?
Contact our support team with your order number to initiate a return.
How long does it take to process refunds?
Refunds are processed within 5–10 business days after receiving the returned item.
How can I contact support?
Email us at suppor@arivonapparel.com for assistance.